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Avaya 132-S-709.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Configuration | 20% | - Network and SIP trunk configuration - Server installation and setup - Licensing and security configuration |
| Topic 2: Avaya Voice Portal & IVR Architecture | 25% | - VoiceXML and CCXML standards - System components and deployment models - Integration with Avaya Aura Communication Manager |
| Topic 3: Testing, Troubleshooting & Maintenance | 15% | - Log analysis and fault isolation - Application testing and validation - Performance tuning and monitoring |
| Topic 4: Avaya Dialog Designer Implementation | 30% | - Media resources and prompt management - Application development and configuration - Call flow design and logic implementation |
| Topic 5: Integration & Advanced Features | 10% | - Database and web service integration - Speech recognition and text-to-speech setup |
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