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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Installation and Configuration | - Deployment and administration
|
| Customer Requirements Analysis | - Business and technical requirements gathering
|
| Maintenance and Troubleshooting | - Operational support and diagnostics
|
| SME Solution Design | - Designing Avaya SME communication solutions
|
| IP Office Hardware | - Hardware components and interfaces
|
| Networking and Call Routing | - Voice networking configuration
|
| Applications and Messaging | - Communication applications deployment
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?
A) 32
B) 24
C) 48
D) 30
2. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
A) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
C) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
D) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
3. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
A) Nss3033211234
B) NCID3033211234
C) Ns3033211234
D) NCLI3033211234
4. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
A) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
D) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
5. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) POP3
B) IMAP
C) HTTP
D) MAPI
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |






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