Avaya Avaya ACSS 33160X

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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can enrich interactions.
B) It can provide expert agent selection distribution.
C) It can optimize the workforce.
D) It can improve processes.
E) It can generate real time reports.

2. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) Screen capture
B) Capture service
C) EIM
D) Desktop resource

3. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
B) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
C) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
D) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.

4. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?

A) That the beasvcX64.exe process didn 't reach the memory required
B) That there is no connection via WIFI.
C) That the security settings on Internet Explorer 11 allows Access to multiple servers.
D) That the wlsvcX64.exe process didn 't reach the memory required.

5. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It received CTI events.
B) It recorded management information.
C) It showed CTI statistics.
D) It showed CTI metadata association.

Solutions: