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Avaya 77201X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Telephony Features and Services | - Call routing and trunk configuration - Voicemail Pro and messaging services |
| Topic 2: IP Office Platform Overview | - System architecture and components - Licensing and deployment models |
| Topic 3: System Maintenance and Troubleshooting | - System monitoring and diagnostics - Backup, restore, and upgrade procedures |
| Topic 4: Installation and Configuration | - Initial system setup - IP Office Manager configuration basics |
| Topic 5: User and Extension Management | - User provisioning and profiles - Extension configuration and numbering plans |
Avaya IP Office™ Platform Implement Certified Sample Questions:
Question #1
Which statement about SoftConsole is true?
A. SoftConsole is a Linux based application
B. SoftConsole works in conjunction with physical telephone.
C. VoIP is available for the SoftConsole feature
D. With SoftConsole, only two simultaneous users are supported.
Question #2
What is the purpose of the IP Office "ARS" (Automatic Route Selection)?
A. To manage voicemail routing
B. To route outgoing calls based on dialed numbers
C. To configure hunt groups
D. To monitor system performance
Question #3
Which license is required for IP Office Contact Center agents?
A. Teleworker
B. Power User
C. Contact Center Agent
D. Office Worker
Question #4
What is the maximum number of simultaneous calls supported by an IP500 V2 with a VCM32 card?
A. 32
B. 64
C. 16
D. 128
Question #5
What is the purpose of the IP Office "User Rights"?
A. To define user permissions and features
B. To monitor system alarms
C. To manage voicemail greetings
D. To configure trunk settings
Solutions:
| Question #1 Answer: B | Question #2 Answer: B | Question #3 Answer: C | Question #4 Answer: A | Question #5 Answer: A |
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