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PDF Version DemoADM-201 - Salesforce Certified Administrator
The ADM-201 exam is part of the new Salesforce Certified Administrator credential certification program. This exam measures your ability and skills related to the broad knowledge of Salesforce applications. The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates need to show knowledge of Salesforce applications, and they must be able to configure and manage Salesforce.
This is a list of covered topics:
- Build reports, dashboards, and workflows
- Maintain and customize Sales Cloud and Service Cloud applications
- Manage users, data, and security
The Salesforce certification exams can be scheduled as an onsite or online exam, but before that we suggest to you to try our free tests to test your preparation.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
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Domain 7: Activity Management & Collaboration (3%)
This section encompasses one’s skills in explaining the activity management capacities (public calendars, events, manage tasks, multi-day events) as well as explaining the Chatter features (groups, security, feed).
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Domain 9: Analytics Reports & Dashboards (10%)
This objective includes the candidates’ abilities related to explaining the options available during report creation and customization (report format, report type, summarizing data, charting, fields, conditional highlighting, filtering data, scheduling); explaining the sharing model effect on reports; explaining the options available when dashboards creation and modification (chart types, data sources, subscribing, dashboard components, running user); explaining the capacities of custom report kinds.
Domain 12: AppExchange (2%)
Within this subject, the learners need to demonstrate that they are able to determine the AppExchange application use cases.
Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Management | 10% | - Data Export - Duplicate Rules and Matching Rules - Data Loader - Data Quality Best Practices - Data Import Wizard |
| Sales Cloud Applications | 10% | - Forecasting - Products, Price Books, and Quotes - Sales Cloud Features - Opportunity Management - Account and Contact Management |
| Organization Setup | 4% | - Fiscal Year - User Interface - Lightning Experience vs Classic - Currency Management - Company Information |
| Security and Access | 12% | - Login Hours and IP Ranges - Field-Level Security - Record Access (OWD, Sharing Rules) - Salesforce Shield - Object-Level Permissions |
| Service Cloud Applications | 10% | - Web-to-Case and Email-to-Case - Service Cloud Features - Service Contracts - Cases and Entitlements - Omni-Channel |
| Activity Management and Chatter | 4% | - Tasks and Events - Chatter Groups and Feeds - Chatter Best Practices |
| Reports and Dashboards | 11% | - Report Builder - Joined Reports - Dashboard Components - Summary Reports and Matrix Reports - Scheduling Reports - Report Types |
| Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Lightning Experience Features - Navigation and UI Customization |
| Standard and Custom Objects | 8% | - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields - Custom Object Creation - Standard Object Overview |
| Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules - Process Builder - Approval Processes - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| User Setup | 8% | - Role Hierarchy - Profile Configuration - Permission Sets - User Licenses - Delegated Authentication - User Creation and Management |
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