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Microsoft Microsoft Certified: Azure Support Engineer for Connectivity Specialty AZ-720

AZ-720

Exam Code: AZ-720

Exam Name: Troubleshooting Microsoft Azure Connectivity

Updated: Sep 11, 2026

Q & A: 121 Questions and Answers

AZ-720 Free Demo download:

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Skills measured

  • Troubleshoot Platform as a Service issues (5–10%)
  • Troubleshoot networks (25–30%)
  • Troubleshoot VM connectivity issues (5–10%)
  • Troubleshoot business continuity issues (5–10%)
  • Troubleshoot hybrid and cloud connectivity issues (20–25%)
  • Troubleshoot authentication and access control issues (15–20%)

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Schedule exam

Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.

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Exam AZ-720: Troubleshooting Microsoft Azure Connectivity

Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty

Download exam skills outline

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720

Microsoft AZ-720 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Business Continuity Issues5-10%- Troubleshoot recovery issues
  • 1. Troubleshoot Azure Site Recovery issues
  • 2. Troubleshoot hybrid recovery scenarios
  • 3. Troubleshoot file recovery from Azure VM backups
  • 4. Troubleshoot restore issues
- Troubleshoot backup issues
  • 1. Review and interpret backup logs
  • 2. Troubleshoot Azure Backup agent issues
  • 3. Troubleshoot Azure VM backup issues
  • 4. Troubleshoot Azure Backup Server issues
  • 5. Troubleshoot scheduled backups
Troubleshoot Platform as a Service (PaaS) Issues5-10%- Troubleshoot PaaS services
  • 1. Azure App Service issues
  • 2. Azure SQL connectivity issues
  • 3. Azure Storage issues
- Troubleshoot PaaS integration issues
  • 1. Private Endpoint issues
  • 2. Azure Private Link issues
  • 3. Service Endpoint issues
Troubleshoot VM Connectivity Issues5-10%- Troubleshoot Azure Bastion
  • 1. Bastion connectivity issues
- Troubleshoot Just-In-Time VM access
  • 1. JIT configuration issues
Troubleshoot Hybrid and Cloud Connectivity Issues20-25%- Troubleshoot point-to-site VPN connectivity
  • 1. RADIUS authentication issues
  • 2. Windows VPN client issues
  • 3. OpenVPN client issues
  • 4. macOS VPN client issues
  • 5. Certificate-based VPN issues
  • 6. Microsoft Entra ID authentication issues
- Troubleshoot name resolution issues
  • 1. Azure Private DNS issues
  • 2. Custom DNS server issues
  • 3. Azure-provided name resolution
  • 4. Domain delegation issues
  • 5. DNS audit log analysis
  • 6. Public DNS record issues
- Troubleshoot virtual network connectivity
  • 1. VPN gateway transit issues
  • 2. Global VNet peering issues
  • 3. Hub-and-spoke VNet issues
  • 4. VNet peering connectivity issues
- Troubleshoot Azure ExpressRoute connectivity
  • 1. Latency troubleshooting
  • 2. Route filtering issues
  • 3. ExpressRoute circuit reset
  • 4. Peering configuration validation
  • 5. Route validation and configuration
Troubleshoot Authentication and Access Control Issues15-20%- Troubleshoot hybrid authentication
  • 1. Federation issues
  • 2. Microsoft Entra Connect issues
- Troubleshoot Microsoft Entra authentication
  • 1. Multi-factor authentication issues
  • 2. Password reset issues
  • 3. Authentication failures
- Troubleshoot authorization issues
  • 1. RBAC issues
  • 2. Permission and access problems
Troubleshoot Networks25-30%- Troubleshoot latency issues
  • 1. Performance bottleneck analysis
  • 2. Network latency diagnostics
- Troubleshoot network security groups
  • 1. NSG rule validation
  • 2. Flow log analysis
- Troubleshoot routing and traffic control
  • 1. Route tables
  • 2. Traffic Manager issues
  • 3. User-defined routes
- Troubleshoot Azure Firewall issues
  • 1. Traffic filtering issues
  • 2. Firewall rule configuration
- Troubleshoot load-balancing issues
  • 1. Azure Load Balancer
  • 2. Application Gateway
- Troubleshoot Azure network security issues
  • 1. Traffic inspection
  • 2. Network security analysis
AZ-720 Related Exams
AZ-720 - Troubleshooting Microsoft Azure Connectivity
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