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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf
What is the duration, language, and format of the Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam
- If the test has been taken and sent the pass or mistake verdict is instantly calculated and presented to the applicant. No further comprehensive results are given to the applicant.
- This exam is offered in English
- This exam consists of 45 multiple choice questions
- There is a time limit of 90 minutes for the exam
Average Salary for Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam Certified Professional
The average salaries of CIS-FSM exam certified professional in different countries are stated below:
- United States: 66,800 USD
- Europe: 55,500 Euro
- India: 4,50,000 INR
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ServiceNow CIS-FSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| FSM Overview and Architecture | 15% | - FSM application components and data model - FSM implementation methodology |
| Inventory, Logistics and Service Agreements | 15% | - Service level agreements and entitlements - Parts inventory and warehouse management |
| Work Order and Task Management | 20% | - Task creation, dependencies, and assignment rules - Work order lifecycle and configuration |
| Dispatcher and Mobile Operations | 15% | - FSM mobile app setup and usage - Dispatcher workspace configuration |
| Scheduling and Optimization | 15% | - Schedule optimization and route planning - Scheduling policies and constraints |
| Resource and Workforce Management | 20% | - Workforce calendar and availability setup - Defining resources, skills, and capacities |






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