Salesforce Field Service Lightning program FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1
When customers call in for support at AW Computing, a case is always created. If the Issue cannot be solved without dispatching a technician, a work order is created from The case. Milestones are currently being used on cases, and support operations would Like to extend the use of milestones to the work orders. To meet this requirement, the System administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no Milestones listed when viewing the record.
How should this issue be resolved?

A. Ensure the work order entitlement is related to the same process as the case entitlement.
B. Make sure the case entitlement record is being shared with the service resource.
C. Create a separate entitlement process associated to the work order object.
D. Add work order milestones after the case milestones to the entitlement process.

Question #2
A Dispatcher is notified of a local power outage. All Service Appointments in the affected area must be rescheduled to a Different day. How should the Dispatcher update the Service Appointments?

A. Push Reschedule notifications to Service Resources using the Salesforce Field Service mobile app.
B. Create a report to identify Service Appointments in the area and notify Service Resources.
C. Configure a new Scheduling Policy to change Service Appointments.
D. Create a Map Polygon of the affected area to select Service Appointments for rescheduling.

Question #3
Universal Containers wants service managers to quickly identify location and status changes in the lifecycle of a specific component in a Customer's install base. What should a Consultant utilize to track the lifecycle?

A. Field History Tracking on Assets
B. A Product related list on Assets
C. A Work Order related list on Assets
D. Custom fields for change tracking on Assets

Question #4
Which service process dictates that both the Root Work Order field and Root Work Order Line Item field be added to page layouts?

A. There is a single level in a Work Order Hierarchy and a single level in the Work Order Line Hierarchy.
B. There is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
C. There is more than one level in a Work Order Hierarchy and more than one level in the Work Order Line Hierarchy.
D. There are two levels in a Work Order Hierarchy and a single level in the Work Order Line Hierarchy.

Question #5
Universal Containers (UC) wants to deploy Knowledge to its field team. How should UC ensure its Technicians can access Knowledge Articles offline?

A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
B. Create a custom mobile app that syncs articles based on Service Appointment assignments.
C. Use Work Types to assign associated Articles to Work Orders.
D. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

Solutions: