ISEB ISEB Certification ISEB-ITILV3F

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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

A) The Service Strategy book
B) The ITIL Complementary Guidance
C) The Service Support book
D) Pocket Guides

2. Which of the following defines the level of protection in Information Security Management?

A) The ISO27001 Standard
B) The Service Level Manager
C) The IT Executive
D) The Business

3. A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

A) Perform an activity
B) Be kept up to date on the progress of an activity
C) Manage an activity
D) Tell others about the progress of an activity

4. In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned by which set of activities?

A) Service and process improvements
B) Taking measurements and recording metrics
C) Setting measurement targets
D) Baseline assessments

5. Defining the processes needed to operate a new service is part of:

A) Service Strategy: Develop the offerings
B) Service Design: Design the processes
C) Service Operation: IT Operations Management
D) Service Transition: Plan and prepare for deployment

Solutions: