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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value and value co-creation - Service relationships and outcomes - Organizations, service providers, service consumers |
| Topic 2: ITIL Service Value System (SVS) | - Continual improvement - Opportunity, demand, and value - Guiding principles - Governance - Service value chain |
| Topic 3: ITIL Practices Overview | - Service desk - Change enablement - Service level management - Incident management - Problem management |
| Topic 4: Four Dimensions of Service Management | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
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