EXIN EXIN ITIL ITILFND_V4

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about service offerings is CORRECT?

A) Each service should be described to consumers as a single service offering
B) The same product can be used as a basis for more than one service offering
C) Service offerings describe service actions performed by users
D) Service offerings include the transfer of goods from the consumer to the provider

2. What term is used to describe whether a service will meet availability, capacity and security requirements?

A) Warranty
B) Utility
C) Value
D) Outcomes

3. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) An emergency change
B) A change model
C) A standard change
D) A normal change

4. Which is a key requirement for successful service level agreements (SLAs)?

A) They should avoid ambiguous targets such as those relating to user experience
B) They should be written using language and terms which all parties will understand
C) They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
D) They should be based on system-based metrics which are useful to the service provider

5. Which practice is MOST associated with the use of empathy to understand users?

A) Service desk
B) Continual improvement
C) Change enablement
D) Service level management

Solutions: