Salesforce Salesforce Service Cloud Consultant Service-Cloud-Consultant

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Who should take the Service-Cloud-Consultant exam

The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.

What is the duration of the Service-Cloud-Consultant Exam

• Length of Examination: 105 minutes
• Number of Questions: 60
• Passing Score: 67%
• Format: Multiple choices, multiple answers

Salesforce Service-Cloud-Consultant Exam Syllabus Topics:

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

Salesforce Certified Service cloud consultant Sample Questions:

Question #1
Universal Containers wants service managers to see a real-time dashboard to understand the current state of their service teams. The managers should be able to see which service reps are online, their current presence status, how long they've been logged in, and their capacity utilization for both primary and interruptible work.
Which Omni Supervisor element(s) should the Service Cloud Consultant recommend for this purpose?

A. The Wallboard tab with actionable items
B. The Assigned Work tab and Work Summary view
C. The Service Reps tab and All Agents subtab

Question #2
At Universal Containers, support agents need to verify that customers are eligible to receive support when they create the case.
Where can a support agent verify that a customer is allowed to receive support?

A. Entitlements
B. Milestones
C. {0} Actions

Question #3
Cloud Kicks has hired a Service Cloud Consultant to build out its reports. The consultant is having trouble locating the "Accounts with Entitlements with Contacts" and "Service Contracts with Contract Line Items" custom report types.
What should the consultant do to troubleshoot?

A. Verify that Salesforce Knowledge is enabled.
B. Verify that entitlement management is enabled.
C. Verify that Historical Trend Reporting is enabled.

Question #4
Universal Containers (UC) wants to implement Service Cloud using Agile methodology.
What should the Service Cloud Consultant recommend to deliver a successful implementation?

A. Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.
B. Generate all of the requirements with UC executives, and then develop the project schedule.
C. Generate all of the project requirements from the project team and executives at once, and then deliver a complete solution.

Question #5
Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment, inventory, invoicing, and financial data are stored in other systems.
Which solution should a consultant recommend for integration?

A. Utilize MuleSoft to integrate the systems.
B. Utilize Apex with integrated External Objects.
C. Utilize an AppExchange integration package.

Solutions: