Apple Macintosh Service : 9L0-006

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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. Where is the best place for a customer to look for information about locating her Mac's serial number?

A) Downloads
B) User's manual
C) Service News
D) Discussions

2. A customer setting up a small business with a wireless network wants to ensure that both the PC's running older hardware, and the Macs have secure access to the wireless network using encryption. What security feature on the AirPort Extreme (802.11n) Base
Station would provide that encryption?

A) DSSS
B) Access control by MAC address
C) WAN privacy
D) Wired Equivalency Privacy (WEP)

3. The liquid cooling system inside a Power Mac G5 (Quad Late 2005) has failed, causing a coolant leak while the computer is on. According to Apple references, what should you do
FIRST?

A) Unplug the computer immediately.
B) Drain and refill the liquid cooling system.
C) Let the computer run overnight to evaporate any spilled liquid.
D) Use a patch kit to re-seal the leak.
E) Put the computer to sleep until the liquid dries.

4. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Faulty optical drive
B) Not enough RAM
C) Dead battery
D) RAM not completely seated

5. How did you prepare for this exam? (Choose all that apply.)

A) Apple leader-led technician training course
B) self-taught
C) on-the-job training / apprenticeship
D) non-Apple courses or books
E) none of the above
F) Apple Mac OS X Help Desk Essentials leader-led course
G) self-study AppleCare Technician Training purchased from Apple

Solutions: