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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Topic 2: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Licensing models and options - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options |
| Topic 3: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Licensing requirements and calculation - System sizing and capacity planning - Complete bill of materials preparation |
| Topic 4: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Topic 5: Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
| Topic 6: Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - VoIP and unified communications network design - LAN/WAN design and considerations - QoS planning and bandwidth requirements |
| Topic 7: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Integration with third-party systems - Mobility and remote worker solutions - Voicemail and unified messaging design |
Avaya Midsize Solution Design Sample Questions:
1. Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
A) IP Office does not track that information but it is available with a call center application.
B) IP Office tracks that information and It can be reviewed using the built-in reports.
C) IP Office does not track that Information but It is available using a third-party call accounting application.
D) IP Office tracks that information and It Is provided In a CSV format.
2. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
A) The email domain name must match the company domain name.
B) Any email address will work for Basic level users.
C) An email address is not required for Basic level users.
D) The email address for Basic level users does not need to be unique.
3. Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
A) Agent Desktop Display
B) Avaya Communicator
C) Avaya Agent Desktop
D) one-X Agent
4. In Powered by Offer, when Is Fallback Twinning to an external device provided?
A) When the IP Office phone loses contact with the IP Office In the cloud data center
B) When simultaneous mode for the IP Office user is not available
C) After the mobile device rings an administer-able number of rings.
D) When the mobile device loses contact with the IP Office In the cloud data center
5. Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
A) Button programming
B) Correct their personal entry in the system directory.
C) Create personal short codes.
D) Modify their personal directory.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,B |






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