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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) SSH
B) VLTerm
C) Event SDK
D) Agent API

2. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
B) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
C) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
D) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.

3. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
B) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
C) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
D) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
E) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.

4. A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?

A) two LPVC2 cards with 16 MB on-board memory
B) one LPVC2 card with 32 MB on-board memory
C) one LPVC2 card with 16 MB on-board memory
D) two LPVC2 cards with 32 MB on-board memory

5. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The calling list being used was downloaded and overwritten during calling.
B) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
D) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
E) The quota settings were not active for the job.

Solutions: