The KPI Institute Certified KPI Professional : C-KPIP

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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI is suitable for measuring the following objective: "Improve staff competencies"?

A) Staff competencies targeted through training (#)
B) Staff competencies meeting desired levels (%)
C) Training budget ($)
D) Training hours (#)

2. Fill in the blank word: "A measurable expression for the achievement of a desired level of results in an area relevant to the evaluated ________'s activity."

A) Organization
B) Company
C) Entity
D) Team

3. Which of the following statements is an initiative?

A) Reduce operational ... (incomplete statement)
B) CRM system implementation project
C) None of the answers
D) Processes optimized (%)

4. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?

A) Employees with performance plans in place (%)
B) Internal customers satisfied (%)
C) Leadership communication sessions (#)
D) Managers satisfied with new recruits 10 weeks into the role (%)

5. Which of the following statements is a qualitative KPI?

A) Customer satisfaction (%)
B) There is no such thing as a qualitative KPI
C) Error rate (%)
D) Service quality rating (# / score)

Solutions: