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Cisco 820-605 Exam Certification Details:

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

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Cisco 820-605日本語 Exam Syllabus Topics:

Cisco Customer Success Manager (820-605日本語版) Sample Questions:

Question #1
カスタマー サクセス マネージャーがソリューションを購入した理由を特定するために最初に実行すべきステップは何ですか?

A. カスタマー サクセス プランを評価します。
B. 顧客と対話します。
C. 部品表を確認します。
D. 営業チームと協力します。

Question #2
顧客との成功の瞬間を捉える目的は何ですか?

A. ソリューションのデプロイメントの検証
B. 購入したソリューションの拡張
C. エンゲージメントの価値を認識する
D. 契約とサブスクリプションの更新

Question #3
カスタマーサクセスマネージャーが顧客のために達成したい成果とは何でしょうか?

A. 顧客が製品の最新バージョンを維持できるようにソフトウェアおよびハードウェア契約を維持する
B. 障壁を取り除き、顧客が購入したソリューションから可能な限り迅速に価値を得られるようにします
C. 顧客が購入したすべてのライセンスと機能の導入を促進し、顧客のビジネスを改善するための拡張につなげます。
D. 組織に顧客の支出を一定レベルで監視させ、顧客が予算を把握できるようにする

Question #4
顧客は 180 日後に 3 つのソリューションの更新を控えています。ソリューションの 1 つが完全には有効になっていません。他の 2 つのソリューションは実稼働環境で定期的に使用されています。カスタマー サクセス マネージャーは、完全には有効になっていない 1 つのソリューションにどのように対処すべきでしょうか?

A. 1 つのソリューションが完全に実装されていないことを更新マネージャーに認識させます
B. サービス チームに連絡し、顧客に連絡して解決策に対処するよう依頼します。
C. お客様がソリューションを有効にしていない理由を調査し、営業チームおよび更新チームと協力して問題に対処します。
D. お客様は更新する可能性が高く、更新後に問題に対処できるため、アクションは必要ありません。

Question #5
解約の財務的影響は何ですか?

A. 収益の損失
B. 生産量の増加
C. 契約の拡張
D. 製品利用率の低下

Solutions: