Huawei HCSP-Presales-Service(AICC) V1.0 : H21-287_V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What does the term "Service Virtualization" refer to in the context of AICC component design?

A) Running the AICC software on virtual machines.
B) The ability of the UAP to run in a web browser.
C) Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).
D) Creating virtual agents powered by AI.

2. Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A) The real-time wallboard.
B) An Omni-channel Interaction Journey Report
C) A separate report for each channel.
D) The agent performance report.

3. When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?

A) To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.
B) To stress-test the servers for maximum capacity.
C) To train the administrators on system maintenance.
D) To test the network connectivity between components.

4. Which SIP response code indicates that the called party is busy?

A) 200 OK
B) 503 Service Unavailable
C) 180 Ringing
D) 486 Busy Here

5. What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?

A) The inability of most web browsers to support screen sharing.
B) The additional bandwidth and processing power required to capture and transmit the screen content.
C) The security risk of exposing sensitive information on the agent's screen.
D) The integration with the CRM system.

Solutions: