Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil : ITIL-4-MSF

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. What practice should be used together with the 'service request management' practice to ensure that third parties will adjust their level of service to the needs of the organization?

A) Service desk
B) Supplier management
C) Service catalogue management
D) Service level management

2. What challenge is associated with user-to-technology interactions?

A) Limited scalability
B) Subjective attitudes and emotions
C) Limited applicability to complicated and complex situations
D) Unstructured information

3. An organization is in the process of improving its incident management practices. It wants to make sure it does not overcomplicate the practices. Which of the following suggestions is the BEST for the organization to achieve that objective?

A) Start with the most critical services and implement a detailed incident workflow
B) Start with the most critical services and Implement a basic incident workflow
C) Start with the least critical services and implement a detailed incident workflow
D) Start with the least critical services and implement a basic incident workflow

4. What output of the 'request fulfilment control' process serves as an input to the 'service request review and optimization' process?

A) User survey results
B) Policies and regulatory requirements
C) IT asset information
D) Service catalogue

5. Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

A) It is not important to integrate third parties into incident Information exchange workflows.
B) It is important to ensure that third parties adhere to the Incident management policies established by their customers.
C) It is not important to ensure third parties' adherence to organization's policies.
D) It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.

Solutions: