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Peoplecert ITIL Foundation (Version 5) : ITILFNDv5

ITILFNDv5

Exam Code: ITILFNDv5

Exam Name: ITIL Foundation (Version 5)

Updated: Jul 20, 2026

Q & A: 143 Questions and Answers

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Digital Product and Service Management Concepts18%- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
- Service relationships: provider, consumer, partners
- Value co-creation and stakeholder collaboration
Topic 2: ITIL Value System20%- Governance
- Continual improvement
- Management Practices overview
- Service Value Chain activities
- Guiding Principles (7 principles and application)
Topic 3: ITIL Management Practices28%- General Management Practices
  • 1. Strategy management
    • 2. Relationship management
      • 3. Portfolio management
        - Technical Management Practices
        • 1. Deployment management
          • 2. Software development and management
            - Service Management Practices
            • 1. Incident management
              • 2. Change enablement
                • 3. Service level management
                  • 4. Problem management
                    Topic 4: Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    Topic 5: Four Dimensions of Product and Service Management17%- Information and Technology
                    - Organizations and People
                    - Partners and Suppliers
                    - Holistic approach and interdependencies
                    - Value Streams and Processes

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    1. An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

                    A) Identify who the consumer is and why they use the service
                    B) Avoid applying risk management when reusing existing processes
                    C) Involve people who have little or no prior knowledge of the service
                    D) Select the right message and method to communicate with stakeholders


                    2. Which type of service relationship typically focuses on support and efficiency through standardized services?

                    A) Partner relationship
                    B) Basic relationship
                    C) Collaborative relationship
                    D) Cooperative relationship


                    3. Which set correctly lists the components of the ITIL Value System (VS)?

                    A) Guiding principles, governance, value chain, management practices, continual improvement
                    B) Products, services, customers, suppliers, partners
                    C) Guiding principles, governance, discover, deliver
                    D) Value streams, projects, releases, incidents, changes


                    4. Why does the ITIL Continual Improvement Model begin by defining the vision?

                    A) To ensure improvement efforts are aligned with the organization's objectives
                    B) To identify improvement actions and assign responsibilities
                    C) To confirm whether previous improvement initiatives were successful
                    D) To document current performance metrics before changes are made


                    5. How does the 'information and technology' dimension support effective product and service management?

                    A) By defining organizational roles and responsibilities needed for product development
                    B) By enabling the use of data, information, and technology required to deliver services
                    C) By managing relationships with external suppliers
                    D) By defining workflows and activities required for product development


                    Solutions:

                    Question # 1
                    Answer: A
                    Question # 2
                    Answer: B
                    Question # 3
                    Answer: A
                    Question # 4
                    Answer: A
                    Question # 5
                    Answer: B

                    ITILFNDv5 Related Exams
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                    PC0-001 - ITIL 2011 Foundation
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