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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
B) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
C) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
D) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";

2. What is the purpose of an SLA in Knowledge base?

A) to provide access to theanswers based on the customer service level agreement matching the answers' access level
B) to give permission to users to add questions in a forum based on the service level
C) to rank customers based on the number of answers posted in a forum based on the service level
D) to group and refine related answers based on the product and the service level

3. How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

A) Views
B) User groups
C) Console Roles
D) Profiles

4. Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

A) In a batch request, the server will allow up to 100 transactions.
B) If a new transaction is in the batch request after the failed transaction, the transaction will not run.
C) If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
D) The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
E) A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.

5. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 1 & 2
B) 2 & 4
C) 3 & 4
D) 1 & 4
E) 2 & 3

Solutions: