Salesforce Certified Agentforce Specialist : AI-201

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

A) Enable and configure dynamic form for the object.
B) Configure page layout of the master record type.
C) Create a field set for all the fields to be grounded.

2. At Universal Containers, a sales manager is tackling a tough challenge as several new junior sales reps struggle with objection handling and price negotiations for complex deals. The manager lacks the time to personally guide each sales rep through their specific customer scenarios before their critical meetings. The junior sales reps have asked for a tool that would allow them to practice their pitches by simulating tough conversations and receive personalized feedback that is specific to the commerce opportunity they are working on. Which Salesforce solution should an Agentforce Specialist recommend?

A) SDR Agent
B) Employee Coach
C) Sales Coach

3. Universal Containers (UC) configured a new PDF file ingestion in Data Cloud with all the required fields, and also created the mapping and the search Index. UC Is now setting up the retriever and notices a required fleld is missing. How should UC resolve this?

A) Modify the retriever's configuration to include the desired field..
B) Update the search index to include the desired field.
C) Create a new custom Data Cloud object that includes the desired field.

4. Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

A) When the goal is to streamline customer support processes and improve response times
B) When the focus is on optimizing marketing campaigns and strategies
C) When the main objective is to enhance data security and compliance measures

5. Before activating a custom agent action, an AgentForce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the AgentForce Specialist recommend?

A) AgentForce Builder
B) Testing Center
C) Prompt Builder

Solutions: