Salesforce Certified Platform Strategy Designer : Plat-UX-102

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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?

A) Staff heavily from the development phase until the go to market phase.
B) Bring in team members with strong problem solving skills.
C) Define additional leads for each functional area.

2. The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?

A) To provide design feedback
B) To validate technical limitations
C) To research new features

3. After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

A) Journey mapping workshop
B) Service blueprint workshop
C) Design sprint

4. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A) Increased number of Knowledge articles
B) Decreased number of customer cases
C) Decreased bounce rate on document on pages

5. At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?

A) Dot voting lets everyone know what the leaders believe to be the right answers.
B) Dot voting is the fastest way to prioritize and make decisions.
C) Dot voting focuses conversation on a few ideas with the most importance to the group,

Solutions: