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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Master Data and Configuration | - System Configuration
|
| Topic 2: Service Processes | - Ticket and Case Management
|
| Topic 3: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 4: Reporting and Analytics | - Service Reporting
|
| Topic 5: Integration and Communication | - Communication Channels
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
Why do you create a business role?
Note: There are 3 correct answers to this question.
A. You want to perform fine-tuning activities
B. You want to standardize system access
C. You want to restrict drop down list values for a specific group of users
D. You want to make custom reports available on the home page
E. You want to set up a maintenance plan
Question #2
How do you restrict the completion of the main ticket when the related sub ticket are still open?
A. By Activating fine tuning activities
B. By creating workflowrule
C. By enabling scoping questions
D. By creating a user defined ticket status
Question #3
Which of the following functions can you perform using the Language Adaptation tool?
A. Translate notes entered by a user
B. Translate extension field labels
C. Translate all buttons
D. Translate work center and view labels
Question #4
Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A. Mindtouch
B. Hotmail
C. Google maps
D. Whatsapp
Question #5
Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.
A. Debit memo request
B. Internal order
C. Sales order
D. Contract
Solutions:
| Question #1 Answer: B,D | Question #2 Answer: C | Question #3 Answer: B | Question #4 Answer: A,C | Question #5 Answer: B,D |
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