SAP Certified - SAP Field Service Management : C-FSM-2601

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SAP Certified - SAP Field Service Management Sample Questions:

1. What are the names for the possible customer interactions and dialog options?
There are two correct answers.

A) Moments
B) Chat assistants
C) Business Processes
D) Moment sets

2. Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.

A) Mobile API
B) Query API
C) Data API
D) Appointment Booking API
E) Service API

3. How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.

A) By ensuring code noncompliance is addressed
B) By boosting marketing efforts
C) By aligning organizational strategies
D) By offering upgrade preparation insights
E) By providing real-time customer feedback

4. What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.

A) Tool reservation
B) Partner Portal
C) Planning board
D) Smartforms

5. What are some of the characteristics of assisted scheduling?
There are three correct answers.

A) The scope and parameters for assisted scheduling can be completely tailored to the use case
B) Assisted scheduling is triggered by the user or by an API call
C) The scope and parameters for assisted scheduling are largely pre-determined
D) Assisted scheduling can work with custom optimization policies
E) Assisted scheduling is triggered by a scheduled business rule

Solutions: