SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C-BOSUP-90

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You receive a customer message where several issues are reported.
What will be your next step?

A) Start message processing without contacting the customer.
B) Ask your colleagues for processing this message.
C) Ask the customer to create one message per issue.
D) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.

2. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Send the customer multiple possible solutions even if you have not tested them.
B) Send customers short answers to avoid confusion.
C) Update the customer with the same solution you sent originally until the customer understands that solution.
D) Update the customer with detailed step by step solutions using clear but short sentences.

3. Which of the following options is included only in SAP Enterprise Support?

A) Technical Quality Check
B) 24*7 support for Very High messages
C) Dedicated contact point for the partner
D) Message solving

4. Which of the following statements is a true representation of an installation?

A) Each customer can have several installations associated to their identifier.
B) Each customer has only one installation per legal entity.
C) An installation is related to the number of employees in that organization.
D) An installation can contain only one system linked to it.

5. Which of the following incidents will lead to a message being qualified as Very High?

A) An issue leading to business critical work that cannot be performed
B) A missing product functionality required by the customer
C) An important request for information related to a future release or patch
D) A product customization requested through support

Solutions: