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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. What are the benefits that Premium+ Support provides to customers? (Select three.)

A) Availability for purchase throughout the entire product lifecycle
B) 24x7 remote support in all countries where HP provides coverage
C) Automated ticketing streamlines & expedites repairs with high-quality support
D) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
E) Ability to monitor the entire customer fleet of HP and non-HP devices

2. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
B) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
D) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

3. Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A) HP Device Life Extension supports sustainability RFP requests.
B) HP Device Life Extension can be sold as a stand-alone service.
C) HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
D) HP Device Life Extension always comes with Accidental Damage Protection.

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