HP Selling HP PS Lifecycle Services 2023 : HP2-I47

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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)

A) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
B) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
C) All Partners can sell HP Lifecycle Services contractually.
D) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
E) All Partners can resell HP Lifecycle Services as transactional upfront payments

2. How are HP Care Pack Services sold?

A) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
B) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
C) They are available as a contractual service and can be sold at any time as a standard SKU offering
D) They are attached to hardware by the device serial number and sold as a transactional upfront payment.

3. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

4. An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?

A) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
B) By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
C) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
D) By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud

Solutions: