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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages |
| HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - HP specialty media and paper - Original HP ink and toner cartridges - Comparison with non-HP supplies |
| HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Instant Ink and subscription services - HP Planet Partners recycling program - HP sales and support resources |
HP Selling HP Supplies 2020 Sample Questions:
1. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
A) wasted ink and printer downtime
B) ink colors that fade over time
C) compatibility Issues with standard papers
D) Inability to refill non-HP cartridges
2. How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?
A) Original HP cartridges produce prints that are 33% more smear-proof.
B) Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
C) Original HP cartridges yield more than twice the number of customer-ready prints.
D) Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
B) Non-HP cartridges (ail prematurely 70% of the time.
C) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
4. How does the HP Planet Partners program protect the world's environment?
A) HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
B) No HP cartridge returned through the HP Planet Partners program will go to a landfill.
C) Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
D) HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B |






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