ISEB The Foundation Examination - ITIL® : ISEB-ITILF

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Remediation planning is BEST described in which of the following ways?

A) Planning how to compensate a user for a failed change
B) Planning how to recover the cost of a change
C) Planning the steps required to be taken if a change is unsuccessful
D) Planning how to advise the change requestor of a failed change

2. Which one of the following activities is NOT part of the Deming Cycle?

A) Co-ordinate
B) Do
C) Act
D) Plan

3. Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A) 2, 3 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 1, 3 and 4 only

4. What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A) Asset baseline
B) Change baseline
C) Project baseline
D) Configuration baseline

5. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

Solutions: