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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 2: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 3: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 4: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 5: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 8: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 9: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
SAP Certified - SAP Field Service Management Sample Questions:
1. What kinds of checkout processes are supported?
There are two correct answers.
A) Standard checkout (per activity)
B) Complete smartform
C) Group checkout (for multiple activities under one service call)
D) Save efforts
2. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) Customer satisfaction levels
B) Marketing and sales process
C) IT and HR integration
D) Vision and execution
3. Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
A) Integrations
B) Extensions
C) Governance tools
D) Customer feedback channels
E) Data extensions
4. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Moments
B) Chat assistants
C) Business Processes
D) Moment sets
5. RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
A) Enhanced employee engagement
B) Access to necessary information with ease
C) Predictability in implementation
D) Transparency throughout the implementation journey
E) Improved marketing analytics
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,D | Question # 5 Answer: B,C,D |
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