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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Quality, reliability, and yield advantages |
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Reducing downtime and service calls - Maximizing long-term customer value |
| HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - HP Instant Ink and subscription services - HP Planet Partners recycling program - Sustainability and environmental impact |
| HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - Original HP ink and toner cartridges - HP specialty media and paper |
HP Selling HP Supplies 2020 Sample Questions:
1. What can you do to verify that printing supplies are not counterfeit?
A) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
B) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
C) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
D) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
2. Match the printing supplies term on the left with its definition on the right.
3. How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
A) Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
B) Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
C) Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
D) Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
4. What advantage do Original HP PageWide cartridges provide?
A) They use proprietary algorithms to help determine print history and print behavior for specific printers.
B) They come with a lifetime replacement warranty.
C) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
D) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: Only visible for members | Question # 3 Answer: B | Question # 4 Answer: C |






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