ISEB ISEB Certification ISEB-ITILF

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Within service design, what is the key output handed over to service transition?

A) Service design package
B) Process definitions
C) Measurement, methods and metrics
D) Service portfolio design

2. Which function or process would provide staff to monitor events in an operations bridge?

A) IT operations management
B) Technical management
C) Applications management
D) Request fulfillment

3. Which of the following is the best definition of IT service management?

A) The implementation and management of quality IT services that meet business needs
B) Technical implementation of supporting IT infrastructure components
C) An internal service provider that is embedded within a business unit
D) A complete set of all the documentation required to deliver world class services to customers

4. In which of the following should details of a workaround be documented?

A) The IT service plan
B) The problem record
C) The service level agreement (SLA)
D) The availability management information system

5. Which one of the following are the two primary elements that create value for customers?

A) Value on investment (VOI) and return on investment (ROI)
B) Service requirements and warranty
C) Resources and capabilities
D) Customer and user satisfaction

Solutions: